Support

I have connection with My Private Hotspot but no Internet?
Possible causes & solutions:

1. activate sim at www.maxroam.com
2. no credit. Log in and top up or buy bundle.
3. own device is not connected to MPH (SSID+WiFi Key)
4. switch off own home-network.
5. do not create your own profile or change existing ones.
6. do not reset MPH.

No connection while all seems OK? Send a text message with your name, ordernumber and mobile telephonenumber to
+31 611123290 and we will try to solve your problem asap..

SIM1 support:  

24/7

Call in:

Europe: +353 21 4521907
UK: +44 20 80997266
USA: +1 415 829 5219
Hong Kong: 800-964-168 (toll free)
Australa: +61-3-9001-5540
New Zealand: +64-99097823

SIM2 support:  

Call 707 from SIM2
Call: +44 203 318 0742  or  +1(646) 360 1689 from any phone.

My Private Hotspot:

technical support   
other questions: